FAQ
To the best of our knowledge, the information contained herein is accurate and reliable as of today, FAQ will be updated periodically without notice to provide you with latest information regarding IT’S THE SHIP. Livescape Singapore Pte Ltd does not assume any liability whatsoever for the accuracy and completeness of the information.
WHO ARE WE?
IT’S THE SHIP, Asia’s largest festival at sea, is bringing back its signature experience, this time with a DEEPER, DARKER, DIRTIER spooky twist. A three-day, two-night cruise that will set sail from the Lion City, Singapore this 1st – 3rd November 2023! We are proud to debut our first-ever Halloween-themed charter.
IT’S THE SHIP Singapore 2023 will take place on board the prestigious floating resort at sea – The Genting Dream. Shipmates will delight in a new “integrated resort” experience with luxurious comforts, thrilling shows, and numerous dining options. This monster of a cruise line is one of the world’s largest, imagine 18 whole decks filled with swimming pools for days, a waterslide park and zip line that overlook the sea, a bowling alley, 3D movie theatre, a mini-golf course, as well as over 35 restaurant and bar concepts. Trust us, you’ll never get bored.
IT’S THE SHIP is organized by one of Southeast Asia’s largest and most innovative live event companies, THE LIVESCAPE GROUP.
The Livescape Group is a youth-centric music and creative events group of companies, specializing in conceptualizing and executing formidable creative and activation platforms for some of the best-known brands on the planet. We don’t do the ordinary and dare to try new ideas. This belief has driven us to be one of the key players in the Malaysian and Southeast Asian live events market.
LET’S BOOK A CABIN
You can party with us as long as you are the legal age of eighteen (18) years old as of the date of sailing, your birth date would need to be no later than 1 November 2005!
If not, sorry! We’d love to have you on board with us in the future!
We’re all welcoming onboard, but your (and your baby’s!) safety is our first priority. You have to be less than 24 weeks into your preganancy to be allowed onboard.
Before sailing, please provide your doctor’s letter confirming:
- a) The length of your pregnancy
b) You and your baby are in good condition to sail, and
c) That your pregnancy is not high-risk
Your decision on whether to sail with us is at your own risk and discretion.
As easy as 1,2,3! Just view our rates and pick your cabins online!
View Cabins & Pricing Here
Book Online Now!
IT’S THE SHIP will need:
a) Full legal name (first & last name as per passport)
b) Date of Birth
c) Passport Number
d) Passport Expiry Date (with 6-month validity from the date of sailing, where the expiry date is no earlier than 4 May 2024)
e) Mobile number
f) Email Address
g) Nationality
h) Emergency contact details
i) Your good vibes!
If you have any special needs, feel free to write in at info@itstheship.com
For your convenience, you may opt to pay in Full or by Instalment via the payment methods below
- Credit/debit card (Visa, Mastercard and American Express)
- We also accept cryptocurrency – Bitcoin (BTC) & Ethereum (ETH)
For all you cheapskates, our instalment payment comes with an additional 3% interest rate.
We also accept payment by bank transfers, only when prior arrangements have been made and applies for Full Payment only.
Please write to info@itstheship.com if you have any payment enquiries.
Only the ‘Lead’ shipmate will be able to make payment for cabins on behalf of other shipmates in the same cabin.
The ‘Lead’ shipmate is the shipmate who places a reservation for a cabin onboard and is SOLELY RESPONSIBLE for authorizing changes to the reservations and making payment.
IT’S THE SHIP Singapore easy instalment payment plan is only available until 31 August, 2023 at 23:59 hrs (SST). The rate of your monthly instalment payments will be dependent on the time of purchase with final balance due no later than October 25, 2023, 23:59 hrs (SST). Example, if you purchase on June 28, 2022, you would be required to make the first payment at time of booking. Subsequently the balance will be split equally on the 25th of every month from July to October, 2023 being your last payment.
You will be required to login to your It’s The Ship account and make the required payment. If your reservation remains unpaid within 7 Days after the instalment due date of every month stated on your confirmation email, your reservation will be canceled and payments will NOT be refunded.
It shall remain the ‘Lead’ shipmates’ responsibility to ensure that the Cabin Fare is paid in full by all parties. In the case that a roommate defaults on payment, cancels their reservation or there is a dispute resulting in the desire to no longer room together, the ‘Lead’ shipmate shall be responsible for the full cabin fare and/or for finding a replacement roommate.
Best to set an alarm on your calendar for the 25th of every month for this!
BOOK NOW!! Early duck always catches the worm. Cabin sales for IT’S THE SHIP Singapore November 2023 are on a first come first serve basis.
You can cancel ON or BEFORE September 1, 2023, 23:59 hrs (SST) for a refund less administrative charges of USD300 per cabin. As of September 2, 2023, 00:00 hrs (SST) all monies paid (including your paid instalment) are non-refundable.
There will be no refunds given for those who do not show up on time, unused tickets or after the Cruise has occurred. REFUNDS WILL NOT BE GIVEN FOR ANY REASONS AFTER September 2, 2023, 23:59 hrs (SST).
All cancellation requests must be submitted in writing with reason of cancellation and any supporting documentation via email to info@itstheship.com.
The shipmate who places a reservation for a cabin onboard is considered the cabin’s ‘Lead’ Shipmate and this shipmate is SOLELY RESPONSIBLE for authorizing changes of the other shipmate(s) in the same cabin but not the ‘Lead’ shipmates Full Legal Name. Cabin’s ‘Lead’ shipmate details are non-transferable or non-exchangeable after the booking have been submitted/recorded.
The ‘Lead’ shipmate can manage and make the changes by:
Step 1: Login to their It’s The Ship account
Step 2: Click My Account and Order History
Step 3: Click Edit shipmates from the reservation
Step 4: Make the changes on other shipmates
Step 5: Save and you are done!
During the reservation process, you can opt to provide shipmates details at a later date up until 2 months prior to sailing. So, the cut-off date is September 1, 2023, 23:59 hrs (SST). Your cabin number is subject to change without notice and at the discretion of the cruise line.
However, from September 2, 2023 00:00hrs (SST) if the ‘Lead’ shipmate would like to make changes once the details of shipmate(s) in the same cabin have been provided, an administration fee of USD300 per shipmate and/or per name will be chargeable. No changes of any kind (names or cabin) will be accepted within one month of sailing date ie. October 1, 2023 @ 23:59 hrs (SST).
Yes, we recommend that you purchase travel insurance to protect yourself against any financial losses due to any unexpected cancellation and/or travel emergencies.
Why don’t you guys book together? 🙂
If the purchase is under the same transaction, there will be a higher likelihood that your cabins will be close to each other.
To change your payment plan dates, please email info@itstheship.com, before the start of each month. All payment plan changes are subject to approval by Livescape.
Gratuities are mandatory fees. Gratuities are fees paid to the cruise staff for the cruises’ offerings and their services onboard.
Gratuities will be charged to your cabin’s account folios at the time of boarding. Settlement is at the end of the cruise when shipmates settle their onboard expenses. Gratuities charges;
- SGD44 per shipmate for Standard cabins (Interior, Oceanview, Balcony and Balcony Deluxe)
- SGD52 per shipmate for Suites and Penthouse (Palace Suite, Palace Deluxe Suite, Palace Deluxe Premium Palace Penthouse and Palace Villa)
Sure! We have allocated only twin-sharing INTERIOR cabin type for single travelers looking to be paired up. Pairing will also only be done for same gender shipmates. Please email info@itstheship.com to find out more!
All shipmates will require a valid passport. Do ensure that your passport is valid for at least six (6) months beyond completion of travel date (expiry date not earlier than 4 May 2024)
All shipmates must also present any relevant documentation/ VISA on embarkation for MULTIPLE ENTRY into Singapore. Kindly check with your local authorities on any travel documents/ VISA required. All travel documents/ VISA must match your name on the cruise documents and passport.
Please do make sure this is done, our hearts would break if we had to leave you behind.
On Wednesday November 1, 2023 at Marina Bay Cruise Centre Singapore,
Check-in commences from 16:00 hrs to 19:30 hrs (SST). Boarding starts from 17:00 hrs to 19:30 hrs (SST).
You must be on the ship NO LATER than 19:00 hrs or you risk missing the party! SO, BE ON TIME. Address for Marina Bay Cruise Centre Singapore: 61 Marina Coastal Drive, Singapore 018947.
- Fully Vaccinated
1.1 Singapore Residents – Completed the COVID-19 primary vaccination series and have their vaccination records ingested in the National Immunisation Registry (NIR). Individuals who have completed primary vaccination are to receive a booster vaccine no later than 270 days after the last dose of the primary series to maintain the vaccinated status.
1.2 Recovered from COVID-19 (with unvaccinated or incomplete vaccinated status) within 180 days starting from the day of the first
- positive PCR test result, or
- positive ART result obtained at approved test providers; or
iii. positive serology test result attributable to infection and not past vaccination
- Children who are 12 years old and below, i.e. born in or after the year 2010, who are unvaccinated, are also eligible for vaccination-differentiated SMMs
- Travellers
3.1 Travellers who are recognised as having taken the full regimen of World Health Organization Emergency Use Listing (WHO EUL) vaccines outside of Singapore will be reflected as fully vaccinated for 30 days upon their first arrival. (Mostly 2 doses except for Janssen and CansinoBio with 1 dose). If their stay in Singapore exceeds 30 days, they will need to have their vaccination records ingested into Singapore’s NIR, and may be required to receive additional doses to continue to meet Singapore’s requirements for vaccination.
3.2 Travellers to Singapore with 2 doses of Sinovac-Coronavac/Sinopharm will be granted valid status of 30 days regardless of when they had taken their vaccinations as their country may not have adopted a 3 dose primary series yet.
Not Allowed to Board
- Individuals who are certified to be medically ineligible for all vaccines under the National Vaccination Programme that currently include PfizerBioNTech/Comirnaty, Moderna/Spikevax, Sinovac-CoronaVac and Novavax/Nuvaxovid COVID-19 vaccines.
a) Your passport with validity of 6 months from date of travel (with expiry date not earlier than 4 May 2024)
b) Identification card
c) Valid visas/ travel documents (MULTIPLE ENTRY into Singapore)
d) Cash/ Credit Card (Currency on board is in Singapore Dollar (SGD),
e) Camera (No Drones/DSLR)
f) Swimsuit/Beachwear gear
g) Sunscreen
h) International adapter (Chinese 3-pin Socket and UK socket onboard)
i) Others – essential support clothing relevant for the cruise
j) Fun costumes!
k) YOURSELF!
a) Banned and/or Illegal substances, drugs or paraphernalia (drugs are strictly prohibited; all Singapore law must be respected!)
b) Any form of cigarette/tobacco products and e-cigarettes/vape (No worries, cigarettes can be purchased onboard!)
c) Alcohol & Non-alcoholic beverages
d) Cooked or Raw food
e) Extension cords and heating devices
f) Weapons, including sharp objects
g) Arms, imitation arms, ammunition and explosives of all kinds
h) Counterfeit currencies and counterfeit negotiable securities.
i) Deadly poison of all kinds.
j) Foodstuff, medicine and other articles coming from epidemic stricken area or harmful to man and livestock or those which might spread disease.
k) Fruits, vegetables, live animals, animal products, pathogenic micro-organisms of animals and plants, pests and other harmful organisms, animal carcasses, soil, genetically modified organisms, relevant animals and plants, their products and other objects subject to quarantine from countries or regions with prevalent epidemic animal or plant diseases.
l) Printed matter, films, photographs, gramophone records, cinematographic films, loaded recording tapes and video tapes, compact discs (video and audio), storage media for computers and other articles which are detrimental to the political, economic, cultural and moral interests of Singapore.
No. Water is available on IT’S THE SHIP Singapore, and bottled mineral water can be purchased onboard.
No. All alcoholic drinks will be confiscated by security at Singapore entry gateway during security clearance at embarkation. Alcoholic beverages can be purchased onboard IT’S THE SHIP Singapore for onboard consumption only. Duty free alcoholic beverages purchased onboard will be retained on IT’S THE SHIP Singapore till the end of the cruise.
Sure you can. Specific medication prescribed by a Medical Practitioner or medicine bought over the counter is allowed. However, we suggest that all medication is stored in its original bottles/tablet strips, along with respective prescription to avoid any confiscation by the Local Authority. We recommend your medication to be placed in your personal hand-carry luggage as it may take time for your check-in luggage(s) to be delivered to your cabin.
Unfortunately, NO. It is for your own safety. All shipmates must be deemed medically and physically fit for travel. By booking this Cruise, you warrant that you, and those traveling with you, are physically fit to travel at the time of embarkation.
The Centres for Disease Control and World Health Organisation have guidelines as to which vaccinations are required in each country. Do check with your local health care professionals certified by WHO for guidance. Livescape or Dream Cruises have the right to require the shipmate to produce medical certificates supporting the fitness to travel. Where a shipmate is assessed as unfit to travel and refused embarkation then neither the Livescape or Dream Cruises has any liability to the shipmates.
Not to worry! You may bring your own wheelchair, powered wheelchair or mobility device onboard IT’S THE SHIP, or rent one from an external vendor who will deliver it to the ship. Just advise us in advance during booking or before 1 September, 2023, 23:59 hrs (SST) for us to allocate the specific wheelchair-accessible cabin for you. Special requests are subject to availability at the time of booking and are not guaranteed.
You may notify LIVESCAPE at the time of booking on or before 1 September, 2023. 23:59 hrs (SST) of any disability, medical and/or physical condition that may require special assistance during the cruise.
You are allowed to bring a maximum of two (2) pieces of personal luggage onboard, each weighing a maximum of 23kg. Any luggage exceeding the listed weight can be checked in at the check-in counter. But we highly recommend you to travel light!
We know it’s rather impossible to travel light when we have a ton of themed parties, but try to simmer it down for these 3 days! 2 bags for 3 days should be enough for any fashionista, 1 bag of clothes and 1 bag of shoes! 😉
Unfortunately, there won’t be any pre-arranged transfers from the port and airport. You will need to make your own ground transportation arrangements.
Singapore is a small and vibrant city. The cruise centre is approximately 30 mins away from the city centre depending on traffic. Lots of accommodation options are available. You can choose to stay anywhere in Singapore you like! But, remember you need to be on time to check-in or risk missing the ship. You must check-in at Marina Bay Cruise Centre promptly BEFORE November 1, 2023, 19:00 hrs (SST).
ONBOARD
IT’S THE SHIP is scheduled to set sail at 20:00 hrs (SST). You must check-in promptly BEFORE November 1, 2023, 19:00 hrs (SST) to avoid missing IT’S THE SHIP Singapore. It is recommended to come early.
We are scheduled to arrive back in Singapore on November 3, 2023, 13:00 hrs (SST). Disembarkation will only commence right after ship clearance is obtained from the local Authorities.
CRUISE RATES INCLUDE:
a) All 3-days, 2-nights accommodation on IT’S THE SHIP
b) Full cruise out to international waters
c) Entry to all IT’S THE SHIP Singapore events on and off the ship except for event that requires specific entry requirements.
d) Round the clock dining in The Lido (except for special menu listed with additional cost)
e) All non-carbonated and non-alcoholic beverages at The Lido
f) And other general and complimentary facilities such as the Waterslide Park, Ropes Course, Rock Climbing, Mini Golf and Sportsplex.
Besides stages of loud live music and themed after parties, we’ve got plenty of other interactive activities, including artist meet & greets, Q&A sessions, sports activities with your favourite DJs, and much, much more! It’s FUN, FUN, FUN and more FUN as soon as you get onboard IT’S THE SHIP! Oh yes, do prepare yourself for #teamnosleep! Just get ready to expect the unexpected!
Check out our onboard itinerary for more details or follow us on social channels to stay updated.
We have numerous fun side activities happening on board IT’S THE SHIP. The list of activities will be announced closer to sailing and you can choose to sign-up onboard 10 minutes before each activity. Sign-up are on a first come first serve basis only. So be sure to do so before the start of each activity at the given location of each activity.
The Cruise fare does not include:
a) Gratuities
b) Return airfare and/or local transport to-and-fro IT’S THE SHIP
c) Meals in ala carte and specialty restaurants on the ship
d) Alcoholic and Carbonated beverages (e.g. wine, beer, liquors, cocktails, soda, etc.)
f) Mineral water
g) Medical expenses
h) Casino gaming
i) Onboard shopping
j) Ship-to-shore phone, email, Internet, fax
k) Travel insurance
- l) Visa and necessary travel documents for Singapore
- m) And other facilities, specialty restaurants and pop up parties on cruise with additional cost/ charges
Breakfast, lunch, dinner and supper is provided FREE at The Lido (except for special menu listed with additional cost). Meals are provided almost around the clock.
Payments will be made with your seapass card. These payments need to be settled during check out by credit/debit card or cash in SGD (Singapore Dollar) currency.
Bill settlement can be made by:
1.Reception (Deck 6)
- Pay by cash (SGD)
- Pay by credit card
- Pre-link your credit card to your seapass card
- Quickypay via credit card using Dream Cruises App (Download this before coming on board)
If you do not wish to link your credit card, a maximum capped spending of SGD2,000 will be placed on the seapass card. That means when spending has exceeded SGD2,000, the card will be blocked until your bill is settled.
Remember you can only collect your travel document once you have settled your bills.
We accept the following credit cards: Visa, MasterCard, American Express, JCB and Alipay (only for citizens of China)
We also accept international co-branded debit cards such as Visa, Master and Union Pay.
No, there are no ATMs on the ship, so bring all your SGD cash with you or put it up on credit!
If you have extra cash, you’ll be able to put it on our supreme gun and shoot them dollar bills out like you’ve always wanted to!
Yes, foreign currency exchange is available at the office and reception at the rate fixed by the cruise.
For the Insta-savvy ones, and those who can’t leave the ‘’world’’, not to worry! WIFI is available onboard and is subject to the following charges. From past experiences, we believe the best thing to do is get off the grid, you won’t know how liberating that is until you experience it. Kindly see the cruise staff at the reception counter to subscribe for Internet package.
Standard
Price: SGD 82 (Full Cruise)
Description: Connect to the Internet at basic speeds in an affordable manner. Allows 4 devices simultaneously for the whole voyage.
Recommended Use: Email, chat, and social media.
Premium
Price: SGD 126 (Full Cruise)
Description: Connect to the Internet at prime speeds. Allows 4 devices simultaneously for the whole voyage.
Recommended Use: Email, chat, social media, and light media streaming.
Notes:
1. Shipmates may upgrade their Internet package at any time while onboard, upon authorization of an additional folio charge based on the price difference.
2. Internet speeds may vary due to satellite interference, ship location and network congestion at time of use.
3. It is advised that VPN connections, certain websites or types of browsing or downloading may be limited (without prejudice to the price) due to security concerns, mature or violent content, high bandwidth consumption, nature of local satellite internet, or any other reason as deemed necessary by Dream Cruises.
*Prices may vary based on cruise pricing.
Each cabin will have two (2) chinese three-pin sockets. All remaining sockets will be Hong Kong (UK) sockets. All cabins will also have USB ports at the side of the main bed. Bring an international adapter if you’re unsure.
Yes, there are safes in all cabins.
Yes it is! But if you’re still doubtful, get mineral water but, at your own cost!
Smoking is strictly not allowed in the cabins, even at the Balcony. There are designated smoking areas provided onboard IT’S THE SHIP Singapore. There will be a penalty if the smoking policy is not observed. So, look out for the signages.
Why do you need to use your phone anyway? You should enjoy the ongoing party on IT’S THE SHIP Singapore! Trust us when we say this! Try one day and you’ll know what we’re talking about – then you’re going to want to go mobile free the whole trip!
Your mobile phone may operate at sea depending on the route of the cruise. International voice and data roaming charges may apply. Do contact your local cell service provider for details and rates.
Of course it is! Dream Cruises is equipped with state of the art safety features, including lifeboats, rescue boats, marine evacuation systems and life rafts. All Dream Cruises staff are well-trained to respond in emergencies.
There will also be mandatory safety muster drill prior to the ship’s departure for you to be well-versed with the safety procedures. Oh, and we’ve got pool lifeguards too!
EXPERIENCE
The music schedule and set times will be posted before we sail. It will also be made available in the ITS Singapore 2023 Guide which will be sent via eDM closer to the travel date.
Yes! Our DJs will spend the entire 3-days with us.
Unlike any land festivals, this is your chance to get to know your favourite DJ’s as you’ll probably be eating with them, getting a tan, or even partying with them.
Themed/Pop-up parties are one of IT’S THE SHIP’s most entertaining onboard events! These are secret pop-up parties with a twist.
Stay tuned through our social media channels to be up to date with the latest information on themed parties.
